Privacy Policy

We are dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secured.

Cutlery Hospital (“we”, “us, and “our”) provides you with access to our site: www.cutleryhospital.com. This Privacy Policy explains how certain information about you may be processed. By using this site and placing orders, you expressly consent to the use of your data in accordance with this Privacy Policy, the Terms of Use.

We may revise this Privacy Policy and post any changes to the site so that you are always informed about what information we collect, how we use it and under what circumstance we may disclose it. By continuing to use the site after any posted revisions, you have accepted these terms and consented to our collection, use and sharing of information as we describe in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the site.

Cutlery Hospital will only collect Personal Information where the information is necessary for Cutlery Hospital to perform one or more of its functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

Cutlery Hospital also collects and uses Personal Information for related (or secondary) purposes including:

a. billing and account management;
b. business planning and product development; and
c. to provide you with information about promotions, as well as the products and services of Cutlery Hospital and other organisations.

If you also subscribe to our mailing list, we may e-mail to you updates about our products and services. If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list via our website.

What do we do with your information?

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This information includes:

• the type of browser and operating system you are using;
• the address of the referring site (i.e. the previous site you had visited);
• the date and time of your visit;
• your server’s IP address (a number which is unique to the machine);
• and the address of the pages you accessed.

It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information.

Email marketing

With your permission, we may send you emails about our promotions, new products and other updates.

Online forms

You can use the online forms for a number of purposes such as to request further information about other Cutlery Hospital products and services. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact.

Consent

When you provide us with personal information to complete a request, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at operations@chimoholdings.com or calling us on +44 (0)114 249 0969.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

General rule

Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your Personal Information collected on the Website to others. Cutlery Hospital may disclose information to its related parties. Such related parties may use your Personal Information only to the extent permitted to be used by Cutlery Hospital pursuant to this Privacy Policy.

Cutlery Hospital will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.

Information collected at this site may be disclosed to third parties where functions are being outsourced. Cutlery Hospital may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Cutlery Hospital requires employees and contractors to perform their duties in a manner that is consistent with Cutlery Hospitals legal responsibilities in relation to privacy.

Cutlery Hospital will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within Cutlery Hospital who have a genuine “need to know” as well as “right to know”.

Are personal account details safe when being transmitted?

Cutlery Hospital strives to protect your personal information during its transmission. Cutlery Hospitals secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your name and address, so that it cannot be read as the information travels over the Internet. However, while Cutlery Hospital maintains high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.

Are personal account details stored safely?

Cutlery Hospital takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Cutlery Hospital only permits your details to be accessed by authorised personnel.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If Cutlery Hospital is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email at operations@chimoholdings.com or by mail at Cutlery Hospital, White Rose Works, 61 Eyre Lane, Sheffield S1 3GF