Privacy Policy
Last updated: 20th October 2026
Who we are
Cutlery Hospital is part of the Chimo group of companies. It is a trading name of Chimo Sheffield (Manufacturing) Limited, registered in England and Wales, company no. 08418480. Our registered office is White Rose Works, 137 Carlisle Street, Sheffield S4 7LJ.
We are the data controller for personal information collected through cutleryhospital.com and when you send items to us for repair. If you have any questions about this policy or how we use your data, contact us at enquiries@cutleryhospital.com or on 0114 272 1949.
We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information we collect
- Enquiry details: your name, email address, phone number and the details of your enquiry, when you contact us by phone, email or our website forms.
- Repair details: when you post items to us for repair, your name, return address, contact details, a description of the items and the work required, and any photos you send us.
- Payment and invoicing details: the information needed to invoice you and take payment for repairs. We take payment by e.g. bank transfer or card over the phone. We don’t store full card details.
- Website usage data: such as pages visited, device and browser type, approximate location and how you arrived at our site. Analytics data is collected only if you consent through our cookie banner. See our Cookie Policy.
We don’t sell products through this website, and we don’t send marketing emails.
How we use your information, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and providing repair quotes | Legitimate interests, or taking steps to enter into a contract at your request |
| Carrying out repairs, returning your items and invoicing | Performance of a contract |
| Keeping business and financial records | Legal obligation |
| Keeping our website secure and protecting our forms from spam | Legitimate interests |
| Understanding how our website is used, so we can improve it | Consent, via our cookie banner |
Who we share your information with
We don’t sell your personal data. We share it only with trusted service providers who help us run our business, and only as needed:
- Delivery companies: [e.g. Royal Mail], to return your repaired items
- Website hosting and security: WP Engine and Cloudflare, to host, run and protect our website
- Spam protection: Google reCAPTCHA, to protect our website forms from spam
- Analytics: Google Analytics, only if you accept analytics cookies
- Location lookup: what3words, if you use it to give a precise address
- Business systems: [e.g. email and accounting providers], to manage enquiries, repairs and invoices
- Our group companies: other companies in the Chimo group, where needed to carry out or administer repairs
We may also disclose information where required by law, for example to HMRC or the police, or as part of a sale or restructure of our business.
Some of these providers may process data outside the UK. Where they do, appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep your information
- Enquiries that don’t lead to a repair: 2 years from our last contact
- Repair, customer and financial records: 6 years, to meet tax and accounting requirements
- Website analytics data: [14] months, in line with our Google Analytics settings
How we protect your information
Our website uses encrypted (HTTPS) connections, and access to personal information is limited to staff who need it to deal with enquiries and repairs.
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct inaccurate information
- ask us to delete your data, where we don’t need to keep it for legal reasons
- object to, or ask us to restrict, how we use your data
- ask us to transfer your data to another organisation
- withdraw consent at any time, for example by changing your cookie settings
To exercise any of these rights, email enquiries@cutleryhospital.com. We’ll respond within one month.
If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to resolve your concern first.
Cookies
We use cookies that are needed for our website to work and, with your consent, analytics cookies. You can change your cookie choices at any time. See our Cookie Policy for details.
Links to other websites
Our website links to other sites, including our social media pages and other Chimo group websites. We’re not responsible for their content or privacy practices, so please read their privacy policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Speak to Us
Or if you have questions about our service, we’ve attempted to answer the most common ones on our FAQ’s page.
We’d love to
here from you.
We look forward to being of service at Cutlery Hospital. We’ll give your cutlery some much needed ‘TLC’ and return it to you fully restored, to be enjoyed by generations to come.